Synergy led with Ness-Gilon a round table about service experience. The goal was to share knowledge about service and Customer experience :
Leumi card presented a case study, Synergy presented the methodology for improving the performance of service: customer retention, cost saving, improved revenues, Ness-Gilon presented the technology solutions: RTD - Real Time Decision in service, Measuring service and Dashboards.

Two dozens of service VPs and managers from the leading companies in the Israeli market participated.

This round table is part of a serious of business oriented round tables focused on the CEM (Customer Experience Management) and CRM.